Conditions of Use
We respect the privacy of all the visitors of this website. Privacy protection of our users is a number one priority. We work hard to guarantee the confidentiality of transforming personal data which we take possession of in accordance to the name of the law. We guarantee that we will not, accordingly to the obligatory law, either sell or render the collected personal data accessible to the third parties. When you start using HOME COMPOUND website services, you accept unconditionally the following terms without restrictions:
on-sale item-on-sale items are not qualify for free return, and there will be 10% restock fee to return on-sale or final sale item. The return policy & shipping policy wont cover any on-sale or final sale item, if your order is "on-sale" order or final sale order, we won't have free return for your order. If you have issues with your "on-sale" item, please send us email, our customer service team will responde your email with 1 business day.
When will my order ship and what are my shipping charges?
Most orders usually ship within 1 to 3 business days after payment and address verification are received; but, some products (like shower doors) have longer lead times of 2-3 weeks. In rare instances, there may be an extenuating or unforeseen circumstance that leads a fulfillment delay. In such instances, our customer service department will keep you updated on the order status. The vast majority of our products include FREE SHIPPING to the continental United States, EXCEPT Puerto Rico, Quam, Ak, HI, AND other us territories.
Customers shipping to Hawaii or Alaska should call our Customer Service Department 323 726 9228 for a shipping quote, Or email us email@example.com
Completed sales may not be canceled, and are subject to the HOME COMPOUND'S return policy.
All order are shipped the same business days, usually takes 3-5 working days to receive the product.
In-stock HOME COMPOUND products typically ship within (3)Three-five (5) business days (Monday – Friday) and arrive within 5 - 10 days, depending on your location. No deliveries are made on Saturdays, Sundays or holidays
If an order is cancelled prior to shipment, delivery or pick-up, payment will be refunded in full, minus any and all costs already incurred by HOME COMPOUND at that time. Payment for cancellations will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. Cancellations received after shipping, delivery or pick-up are treated as a returns – see Returns section below for details.
All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please e-mail us at firstname.lastname@example.org to obtain an RMA. The reason for the return must be clearly stated in the e-mail. Before taking any action you must have received a response from HOME COMPOUND, with an RMA number. All shipments sent to HOME COMPOUND without an RMA number will be refused and the associated charges will be the sole responsibility of the sender. No returns will be accepted or any credit granted without an RMA.
All claims for non-damaged HOME COMPOUND brand returns must be made within 30 calendar days of receipt of merchandise, and only apply to merchandise in perfect (as-shipped) condition and in the original, undamaged packaging. Non-damaged, non-HOME COMPOUND brand item returns must be made within 10 calendar days of receipt of merchandise.
All returned items must be returned in "new" or "like new" condition, in undamaged original manufacturer's packaging and crating materials when applicable and with all original product materials, manuals and instructions.
HOME COMPOUND has a deep commitment to the highest quality design, products and service. Customer Satisfaction is our #1 goal. But, we understand there may be rare instances where certain merchandise may not match your decor, taste or expectation. To that end, HOME COMPOUND is pleased to provide a flexible, hassle free and industry leading return and exchange policy:
HOME COMPOUND will be responsible for filing any type of shipping damage claim with the shipping company. Every package is fully insured by HOME COMPOUND and requires a signature upon delivery.
Returns have to be filed within 30 days after your purchase.
Product must be in its original condition and packaging. If item is opened & installed, it will be subject 10% restocking fee.
The following types of items may not be returned under any circumstance:
To provide any credit or replacement units we must first have a chance to receive and completely inspect your return. After the product is received, inspected and verified to be in "like new" condition, a full refund will be provided based on the product purchase price minus any original shipping charges and any return shipping charges and minus a 10% restocking/re-handling charge. Non-HOME COMPOUND brand items are subject to a 25% restocking fee, as per the manufacturers’ policies. For products sold with "Free Shipping" the actual freight cost to originally ship the product to and from your ship-to address will be deducted from your refund. Shipping charges on returns due to no fault of the customer shall be the responsibility of HOME COMPOUND.
If you refuse an item delivered by a commercial freight company for any reason other than externally visible damaged merchandise or a shipping error by us, the item shall be treated as a customer return and charges described above shall be applied. Any additional freight carrier charges shall be billed to you.
If your item delivered by a commercial freight company & damaged, you want to cancel the order after the shipping damages; you will be responsible for original shipping charges associate with the order.
Items being returned must ALWAYS be sent via ground transportation, insured by the sender. The sender is responsible for arranging the shipping carrier and pick-up for delivery back to HOME COMPOUND in MONTEBELLO, CA., unless the return is due to no fault of the sender (for example, damaged merchandise or wrong item received). Shipping charges for items that are sent back by any means other than ground transportation (cheapest available) will be the responsibility of the sender. This includes when the item is being returned at our expense – it must be sent cheapest method possible. HOME COMPOUND will arrange the pick up and pay the freight and insurance for items returned due to manufacturer error, damages or any other reason that is not caused by the purchaser.
Payment for returns and/or refunds will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. All other purchase types will be refunded by check. Purchases made by check will be refunded up to 14 days after inspection of returned items or after the cancellation date.
HOME COMPOUND will refund shipping costs only if the return has resulted from our error:
1) defective product
2) wrong order shipped
Products that have been installed are non-returnable.
shipping damages don't count as "defect" ; if item is damaged in transit, please email us photos of damages immediately, our customer service will help you to get parts or replacement. Shipping charge is not refundable unless product is defective.
How Do I determine if the product is defect?
License plumber or contractors can help write inspection report.
Returns and exchanges are accepted within 30 days of delivery for most merchandise. Clearance items, special and custom orders, or international shipments may not be eligible for return. Please contact our sales department prior to purchase for questions regarding a specific item.
You must contact our customer service department (by calling 323 726 9228 or emailing email@example.com) within 30 days of delivery to receive an approved RMA (Return Merchandise Authorization) number.
For returns and exchanges, the customer is responsible for the costs of shipping items back to HOMECOMPOUNDINC.COM.
For freight (large item) orders, HOME COMPOUND will provide you the necessary paperwork, schedule a pickup through one of our freight carriers and place insurance on the shipment. Once the order has been returned to our warehouse and inspected for damage, we will deduct the return shipping costs and then issue you a refund.
PLEASE FOLLOW THE INSPECTION INSTRUCTIONS BELOW:
Inspect all shipments upon arrival for damage before signing the delivery receipt. Please refer to the "Guidelines for Inspection" provided in your shipment confirmation email.
If there is damage to any portion of the shipment, you must note such damage on the Bill of Lading. In instances of extreme damage, you should refuse the shipment and note "refused due to damage" on the Bill of Lading. If the truck driver is not giving you the time to inspect the shipment, make a note on the Bill of Lading: "driver did not allow for inspection."
HOME COMPOUND stands behind our customers. If you receive defective or damaged merchandise, homecompoundinc.com will provide free replacements of standard/stock merchandise. But if the shipment was not inspected and the damage is not documented on the Bill of Lading, the customer will be responsible for the shipping costs of sending out the replacement merchandise.
In regards to 'special order' items (such as tubs, whirlpools/jacuzzis, steam showers and non-Fresca vanities), please be advised that many suppliers of these products have a strict, 24 hour window that you must report any damages within in order to receive accommodation.
If there are shipping damages, please email us photos of the damaging immediately.
Send all returns via FedEx, UPS or USPS and include the required insurance and signatures.
$15 re-boxing fee will be charged for products that are returned without the manufacturers original box or if the box is damaged. All products will be inspected prior to credit approval.
To return an item please request an RGA (return goods authorization) from us.
We will send you the address to where the products are to be shipped too.
Returns without an authorization number will not be accepted.
We are not responsible for items sent back to us without an authorization.
Once a RGA number is issued the returned product needs to be returned within 30 days.
Data Collecting, Use and Safety.
The summary statistics information related to the website, which enables the identification of users, is used by us only in order to improve quality – make the work of our services optimum.
The broad content of the Advice Center Service is widely available to all. It means that there is no need to register or give any personal data while leaving your comments. In some exceptional situations, (contests, queries, requests) there may occur the need to ask the visitor for such personal details as: first name, family name, address, e-mail address and telephone number.
The visitors` personal data given in the process of registration is kept confidential and only used for statistical purposes. Visitors need to log in to the website in order to leave comments about specific products.
The personal data given at registration is stored and transformed accordingly to U.S.A. law requirements, in regulation to the protection of personal data clause.
Using cookie files.
When a guest visits HOME COMPOUND, cookie files are put in his/her computer, (if the visitors set the option of accepting these files) or they are read if the user has visited the website before.
Cookie files are the text files where vital information for the proper function of the internet applications are stored. These files are saved onto the user’s disc – this information is indispensable in the internet application working properly. The internet application will be faulty or will not work at all without this information.
The user can configure his/her internet browser so that the cookie files are not saved. However, in some cases the agreement for saving these files will be required and indispensable for the full use of the website services.
Similarly to most of the internet operator services, HOME COMPOUND collects the information concerning the use of the services by it’s visitors. This information is stored for strictly technical purposes in correlation with the administration sever services and in statistical summaries. This information can be available for prosecution organs and courts. The conduct procedure in such cases is stated by the law.
HOME COMPOUND reserves the right to alter their information confidentiality policy
The rules of maintaining the information confidentiality can be changed at any time without informing the users. However, all the changes will be in accordance to the obligatory laws.